After this admin training you will know the ins and outs of the Zendesk Admin Center.

You will be able to set business rules, optimize routing in Zendesk Support, manage different channels and make life easier for your agents with macros and views.

This training is a must for new Zendesk admins who want to get the most out of the tool.

AGENDA:

Short introduction
Zendesk Admin Center: where all admin settings can be found.
Account Settings: invoicing, security , manage brands, etc.
People Management: end users, agents and admins management.
Support Channels: add & adjust channels.
Workspaces: support agents with macros, views en other tools.
Business Rules: configure ticket routing and workflows.
Apps & Integrations: improve the Zendesk-experience by integrating other tools.
Q&A

PRACTICAL INFO:

Duration: 2 x 2 hours
Location: virtual training
For: Zendesk admins
Cost per participant: € 550
This training will be given in English
Registration required

Training - Zendesk Support Admin (English - Virtual)