Training - Zendesk Support Admin (English - Virtual)

Need help managing customer expectations? At Premium Plus, we’re eager to help you make a difference, guiding you to an easy-to-use cloud solution for customer service that perfectly fits your brand’s style and voice. From Aircall to Zendesk, we provide sales and support teams with the right processes, tools, set-up, training and insights to deliver the top-notch service and unified customer experience that people have come to expect from their favourite brands. Anytime, anywhere. Premium Plus is a fast-growing and award-winning Zendesk partner with over 500 happy clients across Europe and offices in the Benelux, France, and the UK. We are the plus in your customer experience.

Premium Plus

Training for admins who want to start with Zendesk.

After this admin training you will know the ins and outs of the Zendesk Admin Center.You will be able to set business rules, optimize routing in Zendesk Support, manage different channels and make life easier for your agents with macros and views.This training is a must for new Zendesk admins who want to get the most out of the tool.AGENDA:<ul><li>Short introduction</li><li>Zendesk Admin Center: where all admin settings can be found.</li><li>Account Settings: invoicing, security , manage brands, etc.</li><li>People Management: end users, agents and admins management.</li><li>Support Channels: add &amp; adjust channels.</li><li>Workspaces: support agents with macros, views en other tools.</li><li>Business Rules: configure ticket routing and workflows.</li><li>Apps &amp; Integrations: improve the Zendesk-experience by integrating other tools.</li><li>Q&amp;A</li></ul> PRACTICAL INFO:<ul><li>Duration: 2 x 2 hours </li><li>Location: virtual training</li><li>For: Zendesk admins</li><li>Cost per participant: € 550</li><li>This training will be given in English</li><li>R﻿egistration required</li></ul>

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Training - Zendesk Support Admin (English - Virtual)

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Training - Zendesk Support Admin (English - Virtual)

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