After this admin training you will know the ins and outs of the Zendesk Admin Center.
You will be able to set business rules, optimize routing in Zendesk Support, manage different channels and make life easier for your agents with macros and views.
This training is a must for new Zendesk admins who want to get the most out of the tool.
AGENDA:
- Short introduction
- Zendesk Admin Center: where all admin settings can be found.
- Account Settings: invoicing, security , manage brands, etc.
- People Management: end users, agents and admins management.
- Support Channels: add & adjust channels.
- Workspaces: support agents with macros, views en other tools.
- Business Rules: configure ticket routing and workflows.
- Apps & Integrations: improve the Zendesk-experience by integrating other tools.
- Q&A
PRACTICAL INFO:
- Duration: 2 x 2 hours
- Location: virtual training
- For: Zendesk admins
- Cost per participant: € 550
- This training will be given in English
- Registration required
