Training - Zendesk Explore Basic (English - Online)

Need help managing customer expectations? At Premium Plus, we’re eager to help you make a difference, guiding you to an easy-to-use cloud solution for customer service that perfectly fits your brand’s style and voice. From Aircall to Zendesk, we provide sales and support teams with the right processes, tools, set-up, training and insights to deliver the top-notch service and unified customer experience that people have come to expect from their favourite brands. Anytime, anywhere. Premium Plus is a fast-growing and award-winning Zendesk partner with over 500 happy clients across Europe and offices in the Benelux, France, and the UK. We are the plus in your customer experience.

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Learn how to navigate Zendesk Explore and its Pre-Built Dashboards. 
Create custom reports. Add, Customize, and Share Dashboards.

Training

Taking advantage of your customer’s data to make decisions and get insights is a must. With Zendesk Explore, you are sitting on gold. This is of high importance for any business trying to outsmart the competition. By analyzing the data that you already have inside Zendesk, you can easily: Get at the forefront of the market, Identify trends before they happen, Adjust your customer support team to deliver great results, Identify strong and weak points of your customer journey. In this training you will learn how to navigate Zendesk Explore and its Pre-Built Dashboards. Create custom reports. Add, Customize, and Share Dashboards.AGENDA:<ul><li>Short introduction</li><li>Get to know Explore: Learn the basics</li><li>Navigate Explore and its pre-built dashboards + Demo: what does Zendesk Explore offer out of the box? Can we already gather a lot of data from the prebuilt dashboards?</li><li>Create custom reports + Demo: What options do we have on creating our own reports, how do we personalise them?</li><li>Add, customize, and share dashboards + Demo: How do I build a dashboard and share it with the stakeholders?</li><li>Q&A</li></ul>PRACTICAL INFO:<ul><li>Duration: 2 hours</li><li>Location: Online</li><li>Participants: Zendesk users</li><li>Cost per participant: € 250</li><li>Training will be given in English</li><li>Registration required</li></ul>

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Training - Zendesk Explore Basic (English - Online)

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Training - Zendesk Explore Basic (English - Online)

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