From Challenges to Champions: Key Learnings in Our ITSM Transformation

The Service Management Forum Belgium vzw (ITSMF) represents all Service Management Professionals in Belgium

Service Management Forum Belgium vzw

If you had the opportunity to completely reorganise a team and its ways of working, where would you begin?

If you had the opportunity to completely reorganise a team and its ways of working, where would you begin? How would you approach such a challenge? Jennifer will share her experiences of the last 2 years doing just that. Listen to what worked, what didn’t, and what she and the team have learned along the way.About Jennifer McQuaideJennifer is an accomplished IT professional and certified project manager with 25 years of experience spanning the finance, insurance, and higher education sectors. She currently serves as the Team Leader for User Services &amp; Support within the IT department at the University of Luxembourg. Originally from the United States, Jennifer relocated to Luxembourg in 2013 for professional opportunities and has since made it her home.

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From Challenges to Champions: Key Learnings in Our ITSM Transformation

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From Challenges to Champions: Key Learnings in Our ITSM Transformation

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