Expose: CX Edition

Prodware

Bozar

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The Expose 2020 event: CX Edition will set the journey for customer experience in your organization. As part of an interactive half-day, discover technologies that will have a real impact on the way you sell, market, service and interact with your customers.Learn everything there is to know about the omni-channel approach, converting customer feedback into actionable insights, leveraging disruptive technologies for stellar employee experience and customer service – i.e. how to become a CX leader.The prestigious Bozar Palace in Brussels, center for fine arts, plays host to this exclusive and unique event on Wednesday, November 18th. Be sure to get your cut-in-line special now: Full day pass or VIP pass (includes concert).With the exceptional participation of Ian Golding.Ian Golding is a Certified Customer Experience Professional and Customer Experience Specialist that spent over twenty years in business optimization working for a variety of corporate organisations, including The Royal Bank of Scotland, GE Commercial Finance, GE Reinsurance, Brake Brothers Foodservice and Shop Direct.Don't miss this unique opportunity and book your ticket now!

AGENDA OF THE EVENT14:00-14:10	Opening - Welcome and introduction (Power of Emotion)14:10-15:00	Keynote presentation - Innovation in Customer Experience 15:00-15:20	Omnichannel customer interactions - Managing customer interactions with an omnichannel approach15:20-15:50 3D product design - How customer feedback is transformed into a live 3D product on a website15:50-16:10	Coffee break16:10-16:40	Field Service - Using augmented reality technology to improve employee experience and provide better service to customers16:40-17:00 Customer Insights - Analyzing multiple data sources to generate a comprehensive 360˚ customer view17:00-18:00 Gallery tour - Discover the “Hotel Beethoven” Expo which will celebrate the 250th birthday of Ludwig von Beethoven 18:00-20:00 Dinner - Dinner and mingling20:00-22:00 Concert - Concert by the Russian soprano Anna Netrebko ** ** Full day event + concert: VIP pass

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