€250 – €350

2nd International Hospitality Research Symposium 2020

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Location

Hotelschool The Hague, Campus Amsterdam

171 Jan Evertsenstraat

1057 BW Amsterdam

Netherlands

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Event description
Hospitality innovation: Ethical issues and challenges

About this Event

International travel is growing faster than expected, the projected 1.8 billion international arrivals by 2030 will already be achieved by 2025. An industry that is one of the largest industries in the world is offering intercultural encounters to travellers and job opportunities to millions.

However, as Mr. Pololikashvili, the UNWTO Secretary-General, expressed recently, “With this growth comes greater responsibility for translating it into better jobs and better lives”. Mr. Pololikashvili stressed that the industry needs “to continue to invest in innovation, digital transformation and education, so that we can harness the many benefits tourism can bring while at the same time mitigating its impact on the environment and society with a better management of tourism flows.” (..)

The strong growth, the need for innovation while at the same time mitigating the impact on environment, society and individuals raises ethical issues and challenges for the hospitality industry. For example: How to offer innovative guest experiences that are provided by employees who work under decent conditions and whose rights are respected? How to implement innovations in hospitality that respect the stakes of societies and local communities? How can innovations contribute to reduce the impact on environment and society? And how can hospitality industry innovations help to reduce labor abuse?

The UNWTO’s global code of ethics provides a basic framework for the industry on ethics, but real action and improvements need to come from hospitality businesses and other stakeholders who face ethical issues and challenges in a strong growth and technology driven innovation era. This Hotelschool The Hague international research symposium addresses this need and aims to bring scholars and industry leaders together to share insights on hospitality innovation: ethical issues and challenges.

DATE & TIME

2 April 2020 | 16:00 - 19:30

3 April 2020 | 09:00 - 17:00

PARKING

Parking is available at Hotelschool The Hague, Campus Amsterdam. Parking will be charged at the reception.

KEYNOTE SPEAKERS

Prof. Tom Baum (Strathclyde University):Ethical human resource practices in the hospitality industry: creating the roadmap to “better jobs and better lives”?

Prof. Dipra Jah (University of Nebraska-Lincoln): Classrooms Without Borders: Using Virtual Exchange in Hospitality Education

Gemma Newlands (Norwegian Business School): The Guest’s Burden: Emotional Labour in Digitally Mediated Home Sharing

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Date and Time

Location

Hotelschool The Hague, Campus Amsterdam

171 Jan Evertsenstraat

1057 BW Amsterdam

Netherlands

View Map

Refund Policy

No Refunds

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