€558.98 – €684.33

RetailDetail People Congress 2019

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Location

Living Tomorrow

1 Indringingsweg

1800 Vilvorde

Belgium

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Refund Policy

No Refunds

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Description

RetailDetail People Congress 2019

How people make the difference for employee & customer engagement?

People make the difference in retail, and that’s all the more true in the digital age. That’s why RetailDetail & People On Point are organising their first People Congress. Business leaders will be sharing their experiences and their knowledge about the impact of their employees on the company. The future of leadership and new leadership structures will be discussed as well as the future of store employees and how their commitment influences the customer’s experience. This congress will show that there is more to HR than happiness and mindfulness: human capital today has an effective impact on business results.




Speakers

Wouter Torfs - CEO - Schoenen Torfs

Under the leadership of Wouter, Schoenen Torfs grew from 26 to 73 stores and a continually expanding webshop. But Wouter is more then a qualified CEO. His vision on entrepreneurship and human resources resulted in a unique corporate structure.

Customer service is the key to a new succesful strategy. As a speaker he bears his soul and shares a new vision on working, with the happiness of his employees as core value.

In his keynote, Wouter Torfs will shed his light on the relationship between the strategic choices made by Torfs and its very specific HR-strategy.

He will be focusing on the connection between customer relations as a USP and the way Torfs has realised this in practice with its staff.

Read the full interview with Wouter Torfs here.

Watch his video message here.




Erik Van Den Eynden - CEO - ING Belgium

We all know the world is changing fast. And we cannot predict the future, nobody can. What we know for certain is this: those who can't adapt quickly, will be consigned to history. Only by being ready to change, can you be ready for the change. That is why Erik Van Den Eynden, CEO of ING in Belgium, has embarked on a transformation journey that will make ING the bank of the future.




Jan Van Damme - Boutique Retail Director Belux - Nespresso

Jan Van Damme is an experienced Retail Director with a demonstrated history of working in the food & beverages industry. Strong sales professional skilled in Coaching, People Management, Management, Performance Management, and HR Strategy.

In a continually evolving retail landscape agility has become a requirement.

During his keynote, Jan Van Damme will focus on sustainable leadership in these changing times.

Watch his video message here.




Renaud Mazière - CEO - Groupe Pierre Marcolini

In 1995 Pierre Marcolini founded Maison Marcolini in Brussels. Today the brand is synonymous with knowhow and sophistication. With contemporary stores and beautiful packaging Pierre Marcolini goal of ‘creating a universe where pralines are delectable sweets and chocolate is enjoyed in the same way as a Grand Cru’ is clearly visible in their branding.

Chocolatier Pierre Marcolini only looks for one trait in his people: passion. "Automation in retail is a national disaster," says Renaud Mazière (CEO - Pierre Marcolini). At the first RetailDetail People Congress, he will be explaining why retail is all about humanity.

Watch his video message here.

Read the full interview with Renaud Mazière here.




Erik Perey - Founding Partner - People On Point

The top industries in terms of employee commitment are hospitality and luxury. Erik Perey, co-founder of People On Point, earned his stripes in precisely these areas. Erik is an authority in Europe thanks to his groundbreaking work for such brands as Chanel, Hermes, Louis Vuitton, Plaza Athénée, Audi and BMW.

During the congress, he will be sharing his rich experience and talk about the future of leadership and new leadership structures as well as the future of store employees and the impact of employee commitment on the customer experience.

Read the full interview with Erik Perey here.

Watch his video message here.




Peter Somers - CEO - RetailDetail

RetailDetail will roll out several new initiatives and events in the coming months. CEO Peter Somers will highlight them in a short introduction. He is also the moderator of this event.




Christian Salez - Founding Partner - People On Point

The reference sectors when it comes to employee commitment are hospitality and luxury. Christian Salez, Co-founder of People On Point, has earned his credits in these industries. Christian ran Delvaux for more then 10 years during which he managed to pull the company out of troubled waters with a people-oriented approach.

Together with Erik Perey he created People On Point as an end-to-end-valuechain that applies the principles of customer-envolvement to employee commitment.

For more then twenty years People On Point has been helping international companies increase their value by attracting customers, making them happy and retaining their loyalty.




Timetable

  • 09:30 - 10:30: Welcome
  • 10:30 - 12:30: Keynotes part 1
  • 12:30 - 13:30: Lunch
  • 13:30 - 15:45: Keynotes part 2
  • 15:45 - 16:15: Talks, coffee & sweets
  • 16:15 - 17:40: Keynotes part 3
  • 17:40 - 18:40: Talks, bites & drinks




What's in it for you?

  • Best practices
  • Winning strategies
  • Networking
  • Experienced professionals on stage




Price

  • Early bird: €445 (excl. fee & VAT)
  • Regular: €545 (excl. fee & VAT)

Early Bird tickets are available until 21 January 2019.




Language

  • Most presentations in Dutch or French
  • Slides in English




Thanks to our business partner


In his keynote, Wouter Torfs will shed his light on the relationship between the strategic choices made by Torfs Shoes and its very specific HR-strategy. He will be focusing on the connection between customer relations as a USP and the way Torfs has realised this in practice with its staff.

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Date and Time

Location

Living Tomorrow

1 Indringingsweg

1800 Vilvorde

Belgium

View Map

Refund Policy

No Refunds

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