79,83 € – 125 €

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Empathy - Professional Workshop

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Datum en tijd

Locatie

Locatie

Fosbury & Sons - ALBERT

Koning Albert II-laan

7

1000 Brussel

Belgium

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Beschrijving

Feeling and demonstrating empathy is tied to better performance at work, and especially to better leadership. Empathy is also crucial for customer service – research shows that for every point increase in customer-perceived empathy, an organisation experiences a 16.4% increase in financial returns.

In this two-hour session, we will:

  • Consider the differences between empathy and sympathy
  • Practise using empathy as a way of building connection and overcoming conflict
  • Consider the use of empathy in devising products and solutions that will work well for other people
  • Practise anticipating the needs of other people
  • This Workshop is taught in English.
  • To receive the 15% F&S-discount on each of our professional workshops, please find the discount code on the F&S-membership app
Delen met vrienden

Locatie

Fosbury & Sons - ALBERT

Koning Albert II-laan

7

1000 Brussel

Belgium

Kaart bekijken

Beleid voor refunds

Geen refunds

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